Privacy policy

Last updated: June 22, 2026

LESNOIS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with an appropriate shopping experience (the "Services"). LESNOIS is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand what is described regarding the collection, use and disclosure of your information.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies you or is reasonably linked to you or another person. Personal data does not include information that is collected anonymously or anonymized so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from that personal data, depending on your interaction with the Services, where you live, and as permitted or required by applicable law:

• Contact details including name, address, billing address, shipping address, phone number and email address.
• Financial data including credit card, debit card and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation and other payment details.
• Account data including username, password, security questions, preferences and settings.
• Transaction data including items you view, add to your cart, add to your wishlist, or purchase, return, exchange or remove, and past transactions.
• Communications with us including the information you include in communications with us, for example if you submit a customer support dispute.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement a certain technology and when they collect or process your personal data on our behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• To provide, customize and improve the Services. We use your personal data to provide the Services to you, and to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items you are interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and to create a personalized shopping experience, for example, by recommending products related to your purchases. This may include using your personal data to customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or mail, and to show you online ads for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure shopping and checkout experience; detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you are responsible for keeping your credentials secure. We recommend that you do not share your username, password and other login details with anyone.
• Communications with you. We use your personal data to provide you with customer support; provide responses to you; offer effective services and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies; to investigate or participate in depositions, potential or ongoing litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, storage, fulfillment and shipping).
• With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to provide personalized ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you reside, you may have the right to ask us not to share your data to show you personalized and marketing ads based on your online activity with different merchants and websites.
• When you ask us to or otherwise authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with any legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce the terms and conditions of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, grow and improve our business, we use certain enhanced features of Shopify that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our store, as well as with other merchants and with Shopify itself. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and the rights you may have, you can review the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights regarding your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, or for the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal data of individuals under 16 years of age.

Data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain personal data depends on different factors, such as whether we need that information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request to the extent permitted by law.

• Right to access/know. You may have the right to request access to personal data we hold about you.
• Right to deletion. You may have the right to request that we delete personal data we hold about you.
• Right to correction. You may have the right to request that we correct personal data we hold about you.
• Right to portability. You may have the right to receive a copy of personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and any rights you may have, including with respect to data processed by Shopify, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. We may need to verify your identity before processing your request, to the extent permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside the country you reside in.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, call , email us at store@lesnois.com or contact us at Via G. Leopardi 2, Milano, MI, 20123, IT For the purposes of applicable data protection laws, we are the data controller of your personal data.